Workshop - Bhairahawa Session

On the 3rd of Chaitra, 2079, the Fonepay Business Academy organized a "Workshop on Fundamentals of Payment Service Programs and Customer Service Handling" at The Hidden Palace in Bhairahawa. This workshop was tailored for member Banks and Financial Institutions from Lumbini Province.

Attended by a total of 33 participants from various BFIs, the workshop witnessed remarkable enthusiasm and a keen eagerness to learn. Held on a Friday, the event aimed to acquaint participants with both current and upcoming Fonepay products and services, as well as equip them with effective techniques for handling customer queries.

The workshop commenced with engaging games that energized all attendees, setting a lively tone for the day. Winners were recognized and rewarded, further enhancing the atmosphere. Participants utilized sticky notes to pose queries, all of which were addressed comprehensively, complemented by demonstrations on the acquirer portal.

Closing remarks marked the end of the program, followed by the distribution of certificates. Participants departed with enriched knowledge of Fonepay products, poised to advance their professional expertise and adeptness in serving customers efficiently.