Fonepay Payment Service Limited
Pulchowk Road, Lalitpur, Nepal
Effective Date: 02/01/2024
We may collect your Personal Information when you use our services or Platform or otherwise interact with us during the course of our relationship. We collect Personal Information which is relevant and absolutely necessary for providing the services requested by you and to continually improve the Fonepay Platform.
Personal and Sensitive Personal Information collected, as applicable, includes, but are not limited to:
Information may be collected at various stages of your usage of the Fonepay Platform such as:
We and our service providers or business partners may also collect your Personal Information from third parties or information made publicly available, as applicable, including but not limited to:
Fonepay may process your Personal Information for the following purposes:
While we may also process your Personal Information for other legitimate business cases, we ensure to take appropriate steps to minimize the processing to the extent possible, making it less intrusive to your privacy.
Please note that when providing you with account aggregator services, we do not store, use, process, or have access to any financial information that you choose to transmit under our services.
Your Personal Information is shared as allowed under applicable laws, after following due diligence and in line with the purposes set out in this Policy.
We may share your Personal Information with different categories of recipients such as business partners, service providers, sellers, logistic partners, merchants, entities, subsidiaries, legally recognized authorities, regulatory bodies, governmental authorities, financial institutions, internal teams such as marketing, security, investigation team, etc.
Personal Information will be shared, as applicable, on need-to-know basis, for the following purposes, including but not limited to:
While the information is shared with third parties as per purposes set out in this Policy, processing of your Personal Information is governed by their policies. Fonepay ensures stricter or no less stringent privacy protection obligations are cast on these third-parties, wherever applicable and to the extent possible. However, Fonepay may share Personal Information with third-parties such as legally recognized authorities, regulatory bodies, governmental authorities, and financial institutions as per purposes set out in this Policy or as per applicable laws. We do not accept any responsibility or liability for usage of your Personal Information by these third parties or their policies.
To the extent applicable, we store Personal Information within Nepal and retain it in accordance with applicable laws and for a period no longer than it is required for the purpose for which it was collected. However, we may retain Personal Information related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law such as in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect or for other legitimate purposes.
Once the Personal Information has reached its retention period, it shall be deleted in compliance with applicable laws.
Fonepay has deployed administrative, technical, and physical security measures to safeguard user’s Personal Information and Sensitive Personal Information. Specifically, to safeguard your information we have implemented applicable security controls as given under and required by the Nepal Rastra Bank Regulations. We understand that as effective as our security measures are, no security system is impenetrable. Hence, as part of our reasonable security practices, we undergo strict internal and external reviews to ensure appropriate information security encryption or controls are placed for both data in motion and data at rest within our network and servers respectively. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited.
Further, you are responsible for maintaining the confidentiality and security of your login id and password. Please do not share your Fonepay Business App login, password, and OTP details with anybody. It shall be your responsibility to inform us in case of any actual or suspected compromise to your Personal Information.
We have provided multiple levels of security to safeguard the Fonepay Business App Application by login/logout option and Two-factor Authentication feature that can be enabled by you.
We provide all users with the opportunity to opt-out of receiving any of our services or non-essential (promotional, marketing-related) communications from us, after setting up an account. If you want to remove your contact information from all our lists and newsletters or discontinue any our services, please click on the unsubscribe button on the emailers.