Frequently Asked Questions

Here are some of the FAQs we have answered for you.

Fonepay challenges are a series of tasks designed to reward Fonepay users for using our service.

The challenges is open to all Nepali resident citizens.

You have to accept the challenge via the “Fonepay Offer App.”

A challenge is completed by doing IBFT, ISP, TV, Insurance (Hub) transactions using your Mobile Banking App and QR transaction via your Mobile Banking App or eSewa, IME Pay, or CellPay.

When a challenge is completed, you earn extra reward points and also stand a chance to win daily Rs. 1,000, or weekly Rs. 2,000.

Yes, the challenges should be accepted from the Fonepay Offer App.

There will be various types of challenges to reward our customers. Individual challenges like “Complete an IBFT transaction and get extra rewards."

You will complete a challenge when the progress wheel reaches 100%.

Each challenge will have its set time frame.

You can complete unlimited challenges at once.

You will be rewarded within 24 hours from the completion time.

No, you can only redeem the Fonepay Points from the “Fonepay Offer App” and redeem exciting vouchers available in the app.

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Yes, the merchant can self-register by downloading the Fonepay Business app from PlayStore or AppStore.

The documents required are:

1.     PAN

2.     Business Registration

3.     Citizenship

Currently, there are no installation charges levied to the merchant. MSF (Merchant Service Fee) is also 0% as of now. However, this charge is subject to change.

Yes, but the merchant shall terminate the service from current BFIs.

The merchant is required to download the app “Fonepay Merchant “which is available on both iOS and Android platforms and log in to the app with the credential provided in SMS.

After registration of the merchant is completed, they receive their credentials to their provided mobile number from Fonepay. They can use the credentials securely to log in to Fonepay through a web portal or mobile app.