Workshop - Dhangadi Session

On the 11th of Falgun, 2080, the Fonepay Business Academy organized a "Workshop on Fundamentals of Payment Service Programs and Customer Service Handling" at Shalini Batika and Eco Resort in Kailali. This workshop was specifically designed for member Banks and Financial Institutions from Sudurpaschim Province.

Attendees from various member BFIs participated in the workshop, demonstrating remarkable enthusiasm and eagerness to acquire new knowledge. Held on a Friday, the workshop aimed to acquaint participants with the current and upcoming Fonepay products and services, along with effective strategies for managing customer inquiries.

The workshop began with interactive games that invigorated all the participants, creating a lively atmosphere. Prizes were awarded to winners, further enhancing the excitement. Participants utilized sticky notes to present their queries, all of which were addressed comprehensively, accompanied by demonstrations on the acquirer portal.

The event concluded with closing remarks and the distribution of certificates. Participants left the workshop with a deeper understanding of Fonepay products, which would undoubtedly contribute to their professional development and proficiency in serving customers efficiently.