Fonepay Payment Service Limited
Pulchowk Road, Lalitpur, Nepal
Effective Date: 20/09/2022 | Policy Version: 1.1
Fonepay Payment Service Limited ("Fonepay") is dedicated to safeguarding the privacy of its customers. Fonepay recognizes and respects users' concerns regarding their privacy, confidentiality, and security of information supplied to Fonepay through its App.
Fonepay collects user’s personal and financial information online primarily to deliver a more personalized experience for our users. Fonepay makes every effort to avoid collecting data that is excessive or irrelevant when doing so. Fonepay, as a corporate body and payment system operator, keeps records and information safe and secure in accordance with its policy and in accordance with statutory provisions and directions for the time period required by it.
The data collected by Fonepay is kept in electronic files on Fonepay's system, as well as authorized archives. Fonepay does not in any way enable unauthorized access to any of the information it stores. Fonepay ensure further protection of the collected data by including a confidentiality clause in its agreements with entities doing business with it, requiring them to keep personal information secure and confidential and not to divulge it to outsiders unless required by law, a court order, or an explicit instruction from Fonepay.
To avoid any loss or damage to the collected information, Fonepay uses best efforts to implement adequate operational, physical, electronic, procedural, and technical measures against any unauthorized access or breach of data security. Fonepay, on the other hand, will not be held responsible in any way for any default. The following are some of the most important characteristics of an information security system:
Fonepay may use the collected information for the following purposes:
Fonepay may share the collected user information in the following circumstances:
The Customer may disable the linked bank Account(s) in the Fonepay App, after which the payment transaction cannot be initiated through such disabled account. However, the Customer can enable such linked bank account again if it deems necessary. The Customer will remain responsible for all the transactions made through the Fonepay App until the linked account is disabled. The Bank may suspend or terminate the Fonepay App Bank Link Service anytime either entirely or partially without assigning any reasons whatsoever and without prior notice if the Customer has breached any of these Terms.
Email correspondence made to Fonepay is considered a record and will be kept for as long as the law requires. Unless required by law, senders' names and addresses are not added to a mailing list or released to third parties without their consent. Fonepay App support employees may monitor email messages for system troubleshooting and maintenance needs.
If anyone has a question concerning Fonepay's privacy and security practices, they can send an email to email@example.com.